Discussion
A community for CS leaders who actually build
Senior customer success leaders using AI in their day job. Real questions, real vendor calls, real numbers. Here's what membership includes, and the real threads happening inside it.
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Discussion
customer success platforms
Discussion
Struggling with backend skills? - Production Grade Apps/Surfaces - Tines 3B Learnings Thread (tines.com)
Discussion
Democratizing Agent Builds
Discussion
What would you actually hand off to AI?
Discussion
we sorted every recurring task into keep / start / automate / delegate / cut. 50% didn't make the cut
Discussion
we're talking about building a "shared brain" for the company. has anyone actually done it?
Discussion
Using Pylon
Discussion
we keep saying AI gives CSMs their time back. nobody's saying what to do with it.
Announcement
We're opening Uncommon to the public
Discussion
Have you embedded AI or an agent in onboarding?
Discussion
rebuilding our entire customer onboarding as a guided product walkthrough
Announcement
beta is open, and a few of you are already in
Discussion
building our own CS platform instead of buying another one
Discussion
the csms on my team who are nervous about AI are usually doing the most automatable part of the job
Discussion
turning synchronous onboarding calls into async work customers can do on their own time
Discussion
Are we learning from questions AI answers?
Discussion
still fighting the "CS is a cost center" framing and I don’t think it’s a slide problem
Discussion
spent an hour of board prep on NPS and five minutes on GRR
Discussion
trying to get my team to actually use AI daily and it’s going... okay?
Discussion
Battle of the CX agents
Discussion
anyone used customer.io?
Discussion
Tool Switcheroo - Lessons Learned from shifting tooling strategy mid-build?
Skill
The Living Wiki
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