Discussion
A community for CS leaders who actually build.
Senior customer success leaders using AI in their day job. Real questions, real vendor calls, real numbers. Browse the feed below; sign in to read the full threads.
Discussion
we keep saying AI gives CSMs their time back. nobody's saying what to do with it.
Discussion
Battle of the CX agents
Idea
rebuilding our entire customer onboarding as a guided product walkthrough
Announcement
beta is open — a few of you are already in
Discussion
we're talking about building a "shared brain" for the company — has anyone actually done it?
Idea
building our own CS platform instead of buying another one
Discussion
the csms on my team who are nervous about AI are usually doing the most automatable part of the job
Discussion
still fighting the "CS is a cost center" framing and I don’t think it’s a slide problem
Discussion
trying to get my team to actually use AI daily and it’s going... okay?
Discussion
spent an hour of board prep on NPS and five minutes on GRR
Artifact
rewrote our forward deployed engineer job description, sharing it
Idea
counted our AI tools this morning, we have six, i can explain two of them
Discussion
finally got budget approved for an AI tool and the pitch that worked surprised me
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